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Frequently asked questions
Activation
How do I activate an eSIM?
Do I need an app to activate it?
What if the QR code won't scan?
Payment
What payment methods are supported?
Will I be charged again later?
Coverage
Which countries does the eSIM work in?
What if I travel to another country during my trip?
Refunds
Can I get a refund if it doesn't work out?
What if the eSIM doesn't activate due to a technical issue?